A positive, "can do" attitude lies at the heart of our approach to delivering exceptional client service.
This active, dynamic approach is a reflection of the culture and ethos of the firm where strong technical ability is combined with a deep seated commitment to driving things forward and helping our clients to succeed.
The three main characteristics of our approach are:-
Prompt and Proactive
Our aim is to move your work forward promptly, smoothly and successfully. We are a client focused firm and are committed to being organised, efficient and proactive. We think about the service experience from your point of view. We know that timescales and speed of response are important to our clients, so the prompt delivery of work is an essential part of providing excellent client service. This means being actively engaged, mindful of your deadlines and keeping you updated.
Friendly & Helpful
We are a friendly, helpful and down to earth bunch of people here at Awdry Bailey & Douglas. We know from the positive feedback from our clients that they appreciate the human side of how we do business. Legal work is ultimately about people and their concerns, aspirations, worries and ambitions so you will find that everyone here has a genuine interest in you and what you want to achieve. We will robustly fight your corner and protect your interests, and this will be done by approachable, supportive, helpful and friendly people who have an interest and commitment to achieving the best for you.
Focused on Solutions
Good lawyers are relentlessly focused on finding solutions and this means having an ability to simplify and bring a sense of direction to complex and challenging issues. Business awareness, creative thinking and common sense have a larger part to play in this than many people realise. We pride ourselves on combining a practical approach with strong technical legal skills and a focus on achieving results. At Awdry Bailey & Douglas we bring accuracy and clarity, and a determination to get to the heart of a problem which is where successful solutions lie.